Mobile Devices & Accessories FAQ

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Latest FAQ’s

Does the iPhone X support the Apple Pencil?

The iPhone X does not support the Apple Pencil. The Apple Pencil is only supported by Apple’s “Pro” iPad models. This includes the 9.7-inch iPad Pro, 10.5-inch iPad Pro and both generations of the 12.9-inch iPad Pro.

Is the iPhone X waterproof?

The iPhone X is rated IP67 under IEC standard 60529. The first number in the rating (6) represents the degree of protection from dust. This rating ranges from 0 to 6. The second number (7) represents the degree of protection from moisture. The protection levels for this rating range from 0 to 8. This means the iPhone X has the highest level of protection from dust and the second-highest from moisture.

What is the iPhone X screen resolution / size?

The iPhone X is equipped with Super Retina HD OLED Multi-Touch display with 2436-by-1125-pixel resolution at 458 ppi. It is the first iPhone model that doesn’t ship with an LCD screen, and it features more accurate colors, true blacks, high brightness, and a 1,000,000 to 1 contrast ratio. Other features include fingerprint-resistant oleophobic coating, 3D Touch and support for display of multiple languages and characters simultaneously.

What is the iPhone X release date?

Update: The iPhone X can be pre-ordered starting on Friday October 27, 2017. Delivery and in-store availability for iPhone X begins on Friday, November 3.

How is the iPhone X different from iPhone 8?

While the iPhone 8 includes design upgrades over last year’s model, the iPhone X presents a completely new flagship iPhone. The iPhone X is more expensive, and the following features explain the higher price.

Does the iPhone X come with a charger?

The iPhone X ships with a Lightning to USB Cable and 5W USB Power Adapter for charging your device through a standard power outlet. It also ships with wireless charging capabilities. While Apple plans to launch its own wireless charging device called “AirPower,” the iPhone X supports the industry wireless standard called Qi. This means the iPhone X will work with any Qi-enabled third-party wireless charger. There are a variety of affordable wireless charging pads and cases already available on the market.

How do I unlock the iPhone X?

The iPhone X is equipped with an edge-to-edge 5.8‑inch Super Retina Display, which means it has no physical Home button like previous models. This eliminates the need for Touch ID and introduces a new way to unlock your device. The iPhone X uses Apple’s all-new TrueDepth Camera and Face ID to unlock.

How many megapixels is the iPhone X camera?

The iPhone X is equipped with Apple’s fastest 12MP sensor with new telephoto lens, color filter and deeper pixels. While it shares a lot of the same features as the iPhone 8 and iPhone 8 Plus, it is the only iOS device equipped with a TrueDepth front-facing camera and Face ID. Other new features include Apple’s new Portrait Lighting technology that adds “studio‑quality” lighting effects to faces, an improved Portrait mode and the Animoji face tracking technology.

What are the video recording capabilities of the iPhone X?

The iPhone X shares the same video recording capabilities as the iPhone 8 and iPhone 8 Plus. It is capable of shooting 4K video at 24 fps, 30 fps, or 60 fps, and 1080p HD video at 30 fps or 60 fps. It includes optical image stabilization, up to 6x digital zoom, slo-mo video support for 1080p at 120 fps or 240 fps, and time-lapse video with stabilization.

How do I open the App Switcher on the iPhone X?

iPhone X owners can no longer double tap their Home button to open the App Switcher on their device. Instead you must swipe up from the bottom on your display when using an app then pause to open the multitasking window. This allows you to quickly switch between apps or close apps when frozen. If you do not pause while swiping up you will return to the Home screen.

What wireless chargers support the iPhone X?

You can search for products that are compliant with the latest version of the Qi specification on the wireless power consortium website. Any product that supports the the Qi standard will work with the iPhone X. The iPhone X is designed to charge at a maximum speed of 7.5W. This means you should look for charging pads that are rated for the full 7.5W, but chargers with less output will also work.

Does the iPhone X have facial recognition?

Update: Yes, Apple’s flagship iPhone completely replaces Touch ID with facial recognition technology. Face ID will launch on the iPhone X with iOS 11.

How do I talk to Siri on the iPhone X?

The iPhone X does not ship with a physical Home button changing the way iPhone owners interact with their device, including how they talk to Siri. To access Siri on the iPhone X you can still use the “Hey, Siri” voice feature or hold down the side button until you see the Siri screen.

Does the iPhone X come with AirPods?

The iPhone X does not ship with AirPods. Instead it ships with EarPods with Lightning Connector and a Lightning to 3.5 mm Headphone Jack Adapter. AirPods are sold separately for $159 through apple.com and Apple retail locations. You can also purchase a variety of third-party wireless earbuds through amazon.com.

How much does the iPhone X cost?

The iPhone X comes in Silver or Space Gray with two different storage options:

When can I pre-order the iPhone X?

Apple will open pre-orders for the iPhone X on Friday October 27, 2017 at midnight (12:01 AM) Pacific time.

How do I open Control Center on the iPhone X?

The lack of a physical Home button on the iPhone X has changed the way Apple users interact with their device. Swiping up on your display now takes you to your Home screen instead of opening Control Center. To open Control Center on the iPhone X, you must now swipe down from the top of your display. From here you can access all your Control Center controls, like the Flashlight or Do Not Disturb mode.

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