Techable Return, Exchange & Cancellation Policy

We want cancelling, returning, or exchanging your item(s) to be as straightforward as possible.
Our team is available Monday–Friday, 9:00 AM to 5:00 PM CST to assist you.

📧 All requests must be submitted in writing via email to support@techable.com.
Requests cannot be opened or approved over the phone.

📦 Important: Keep all original packaging until your request is resolved.

Packaging & Claim Requirements

To process any return involving shipping damage, you must:

• Keep all original packaging, inserts, and accessories until the claim is resolved

• Provide photos of:

  • All sides of the shipping box

  • Full shipping label with tracking barcode

  • Inner packaging before the product is removed

  • The product itself (front and back)

⚠️ If packaging is discarded or photos are missing, carrier claims cannot be filed and refunds/replacements may not be approved.

These requirements protect both the customer and Techable by ensuring legitimate claims are processed quickly.

Domestic Returns & Cancellations

Order Cancellations

• Requests must be emailed to support@techable.com within 12 hours of payment confirmation

• All orders ship within 24–48 business hours of payment confirmation. Orders placed on weekends ship starting Monday at 9:00 AM CST

• All cancellations are subject to a 4% processing fee. These are the CC processing fees we are charged. Generally, we may be able to cancel before shipment at which point there will be no restocking fee charged. Please request cancellation as soon as possible to ensure we can refund before shipment. 

Returns & Exchanges

• Requests must be emailed within 30 days of delivery

• Buyer is responsible for return shipping unless covered under warranty or DOA protection

• Items must be returned in the same condition received. Any damage during return shipping may be deducted from the refund. Full-value shipping insurance is strongly recommended

• All computers undergo fraud protection and inspection to verify no parts have been tampered with

• Refunds are processed within 3–5 business days of inspection. Store credit is available for customers planning a replacement

• Returns due to buyer’s remorse or change of mind are subject to a 4% restocking fee. This fee is for credit card processing fees associated with the transaction that are non-refundable

• All iCloud/Find My locks and any account associations must be removed before a refund is issued

• Products are not eligible for return after 30 days from delivery

• To prevent fraud, a valid government-issued ID may be requested

International Returns & Cancellations

Order Cancellations

• Same as domestic: requests must be emailed within 12 hours of payment confirmation and are subject to a 4% processing fee

Returns

• Requests must be emailed within 30 days of delivery

• Buyer is responsible for all return shipping costs

• Refunds are issued for the purchase subtotal only (excluding original shipping), unless there is a confirmed hardware issue

• For confirmed hardware issues, a full refund will be issued within 5 business days after inspection

• Items must be returned in the same condition received. Any damage during return shipping may be deducted from the refund. Full-value shipping insurance is strongly recommended

Warranty Coverage

Standard Warranty

• All products include a 90-day standard warranty covering diagnostic fees, repair, labor, and return shipping after service completion

• Customers are responsible for shipping costs to our service center

SafeTech Extended Warranty

• Optional extended coverage is available for purchase

• Includes diagnostic fees, repair, labor, and return shipping after service completion

• Customers are responsible for shipping costs to our service center

International Warranty Limitations

• Both the Standard and SafeTech warranties are void if the product is transported outside the United States