Return and Exchange Policy
Please submit cancellation requests within 12 hours of payment confirmation. All orders are shipped within 24-48 hours of confirmation of payment (M-F 9-5 CST). Orders placed on weekends will be shipped within 24-48 hours starting Monday at 9 am CST.
Steps for Returns, Exchanges, and Cancellation Requests
1. Contact us by email ([email protected]). Alternatively, you may contact us at (800) 311-5990.
Please include this information:
- Order Number
- Reason for Return
2. Pack all the items in the original packing. Items bought as sets must be returned in sets.
3. Within 24 hours we will email a return request form. Fill in the return request form attached to the order.
4. Attach a copy of the proof of purchase, specify the method of refund (a postal order or a digital transfer)
5. Send the returned merchandise to this address:
Next Tech Inc DBA Techable
1512 E. Algonquin Road
Arlington Heights, IL 60005
Eligibility of Items for Return or Exchange
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from the Seller or the Seller's representatives. The only exception is defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case, the item must be returned to the seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, you must submit a copy of proof of purchase and fill in the return request form.